Happy employees = happy customers = higher growth rates
Tiffani Bova, Author and Growth Evangelist, Salesforce
In this episode of Agents of Change, we were honored to be joined by Salesforce Global Growth Evangelist, Host of the ‘What’s Next!’ podcast, Executive Strategist, Keynote speaker and WSJ bestselling author, Tiffani Bova. In her most recent book, ‘The Experience Mindset: Changing the Way You Think About Growth, Tiffani describes today’s overemphasis of the customer experience and how she believes this has come at the expense of the employee experience, leading to widespread resignations and stunted growth for companies. To achieve growth, the new mindset leaders need is one that manages both the employee experience (EX) and customer experience (CX) at the same time from the top down.