Customer journey diagnostic
Our work blends research and investigation to understand the world around us and to define how we, as consumers and marketers, help brands identify the places you could and should show up for the buyer. We map and analyze your current journeys, from the lens of your customer. We look at rational vs. emotional mindsets, passive vs. active states. We chart the honest path–through good and bad–your customers take to potentially buy from you. We then identify the gaps and opportunities, and create a new map for success, accounting for customer needs, triggers, barriers, messages, solutions and touchpoints.
Content and experience planning
We organize the available messages and touchpoints into frameworks for messaging and content development. Our planning is designed for a holistic buyer experience, producing content and creative that can be modular and efficient for multiple channels and experiences throughout the buyer journey. We choose the right form factors for the right opportunities, and plan integrated experiences from the beginning to the end of the journey. We help guide investments to the content that works hardest, gets the highest engagement and delivers the best ROI.
Creative and editorial strategy
Our combined editorial and creative strategy identifies and connects the big picture to the bottom line in unique, newsworthy, and interesting ways. And we can navigate the complexity within marketing and sales teams to ensure cohesion and collaboration. We can tell your brand and sales story through the interests of your audience, using the topics and POVs they’re most interested in. Our team of editorial strategists find the intersection between your brand, your customer, and the news to develop narratives and creative strategies that feel both ownable and newsworthy.