ABM Account Manager

ABM Account Manager

2019-08-01T16:07:03+00:00

Consulting team (UK)

London Bridge, London

Full time contract

About the role

Off the back of another year’s strong growth we’re looking to appoint an Account Manager to drive even bigger success for us in the coming years as we look to scale up at speed. You will work across multiple clients, supporting on end-to-end programmes that encompass everything from account selection and profiling through to campaign execution and optimisation.  

We’re looking for a candidate with a solid understanding of the role content plays across the buyer journey and experience of managing multi-channel, digital demand generation and lead nurturing campaigns. 

You should have the confidence to take on a variety of hands-on tasks, the communication skills to consult and advise clients, and the time management ability to prioritise competing requests. You will be given a licence to suggest new ways of doing things, and the responsibility to see them through.

At Agent3, we’re at the forefront of delivering innovative ABM programmes and pride ourselves on working hard to achieve great results for our clients. We’re looking for an account manager who shares the same passion, someone who’s not afraid to challenge the status quo, who picks up new concepts quickly and isn’t afraid to get stuck in with the rest of the team when the pressure is on.  

Requirements

We are looking for particular experience in the following areas:

    • Client handling: ideally 4+ years of client-facing delivery, or of in-house stakeholder management
    • Content: understands the role different types of content play in the buyer journey and has experience in managing the content creation process. Experience in writing short form copy across social, web and email
    • Project management skills: ability to handle multiple conflicting deadlines and prioritise accordingly
    • Ambitious and commercially-minded, with an enthusiasm for suggesting new opportunities and ability to take ownership of project proposals
    • Accountability and willingness to act without close management
    • Analytical mindset
    • Expertise around lead generation spanning social, web and email

Skills Required

Taking responsibility for running or contributing to projects, and effectively communicating internally and externally, some of the other key skills we’re looking for are as follows:

Specialist skill delivery

Ability to communicate specialist insights and knowledge, and the self awareness to develop these skills with research and self-driven exposure to new areas of the business

Client handling

Is able to adapt the approach taken in order to suit different clients styles and ways of working, in order to build healthy long-term professional relationships. Confidence to suggest relevant approaches and ideas, based on the understanding of a customer’s industry, challenges and objectives

Commercial processes and understanding

Capable of setting appropriate budgets for projects to ensure activity is delivered in a profitable fashion, whilst adhering to financial practices and processes. Understands the split between fee and cost of sales on any given project and is able to oversee delivery in-line with this

Commitment and quality control

Has the drive to exceed internal and client requests around a given task, adding appropriate insight and input wherever possible; ensuring all work meets expectations around timeliness, clarity and mode of delivery. Ability to collaborate with team members in an efficient and effective manner

Managing up and down

Is able to prioritise and delegate project responsibilities across team members, whilst being mindful of conflicting time pressures; confidence to call in senior support where appropriate, providing visibility across the team while maintaining accountability. Has started to develop ability to line-manage junior team members, with awareness of strategies for overseeing their day-to-day wellbeing and longer term growth

Client knowledge

Is able to demonstrate an understanding/strategy for learning about customer organisations for which projects are being carried out. Is then able to take this information and confidently input into strategic planning

Package

Competitive salary, bonus and associated benefits package available

Working at Agent3

We are Agent3: leaders of true ABM through data, technology and content. We bring together and optimise crafted science. We blend our expert technology with the power and potency of people.

The alchemy of the science of ABM and the craft of marketing is as important to us as the powerful mix of people and range of experience our employees share.

We believe in our people. They are experts, developing talent and entrepreneurs. They are our heart and soul, and we respect and trust them. We believe in collective responsibility so we win and lose together. Anyone can offer an idea. Anyone can suggest a change. Anyone can make a difference. Everyone is Agent3.

We want our people to be themselves. We want their brilliance to shine with authenticity, honesty and independence. We are a diverse team – upbringing, lifestyle, culture, opinions, previous roles or skills – who can pull together to be one super-effective, problem solving, global unit.

Together we do amazing things and achieve unbelievable results. Together we work hard for each other. We praise and recognise great effort. We operate flexibly and understand the demands of work and real-life; from working from home to the time when you begin or need to leave. We trust our people.

We are also keen to see them develop, continue to learn and get better at what they do. We want them to maximise their experiences as well as tell us where they want to go with their careers. We believe that if our people know they’re progressing and growing their career they’ll invest as much in Agent3 as we do in them. From internal coaching and career progression opportunities to a personal development fund and twice-yearly reviews, we drive a positive approach to being the best they can be.

Our offices around the world – from London and Sydney to New York and San Francisco – are bubbling hubs of creativity, development and team work. Work will never be home, but our people need to feel ‘at home’ where-ever they are. So whether it’s shared music or simply toast for breakfast… we come together to make the magic happen in fun, easy and inspiring spaces.

Our teams are positive, respectful and open to new ideas and new ways of working.

We are Agent3. You could be too.

About Agent3

Agent3 was founded in 2013 with a simple premise; to be truly effective in a digital world, marketers needed to understand how to use data to inform their campaigns, how to use technology to engage the audiences they wanted to reach and then how to create content that would drive interest. In short, we believe that Data, Technology and Content are the three agents of change when delivering effective marketing today. Hence, Agent3!

Today, we have a series of specialist teams that sit in Europe and North America that are trusted by our clients to deliver end-to-end ABM programs to their most strategically important customers and prospects.

Our customer-facing teams are based in London, New York, San Francisco and Sydney and include a blend of specialist functions spanning insights, strategy, planning, creative production and campaign execution. We also have dedicated data, engineering and innovation teams based out of London, Woodbridge (UK) and Sofia, focused on identifying and productizing new ways of identifying and engaging target organizations and individuals within the sphere of ABM programs. These teams are working hard to deliver for customers including Tata Communications, BT, Sony, SAP, Juniper, Salesforce, Atos and Veritas.

At the heart of our proposition is the Agent3 Platform, an application that combines large volumes of public data to deliver the customer insight that marketing and sales teams need in order to thrive. The Agent3 Platform arms our clients with a deeper understanding of their customers and their sector, so they can speak to them about the things they want to hear. 

Our Consulting team helps customers plan and execute ABM programmes. Typically we provide support around the following areas: 

  • Account Profiling (e.g. Account identification and prioritisation; Stakeholder mapping; Propensity-to- buy modelling; Social listening; etc.)
  • ABM Strategy (e.g. Sales & Marketing alignment workshops; Account Value Proposition messaging; etc.)
  • ABM Engagement Planning (e.g. Campaign structure; Content strategy; Engagement channels consultancy; etc.)
  • Campaign Execution (e.g. Personalised digital assets; Sales enablement content; Social and IP-based advertising; Marketing automation; etc.)
  • Impact Measurement (e.g. ROI measurement; Marketing attribution; etc.)

We also partner with a host of companies that help us add value to our customers – from platform and service providers that help us make our customers’ lives easier, through to data companies that give us the insight to fuel great campaigns.  

We’re building a world class team at Agent3 that is passionate about doing great work for world class brands. To help us grow we need more amazing people and we’re committed to building a workforce that reflects the diverse society we operate within. So, regardless of your education, background or belief, if you have the skills, ability and experience to perform the job advertised, we want to hear from you.

We’re an equal opportunity employer and value diversity at our company. We don’t discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

 

 

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